Refund & cancellation policy.

Refunds

Our services are made to order: the work is planned, designed and carried out specifically for your business, and time is committed as soon as a project begins. For that reason LeslieCorp's standard policy is that payments are not refundable once made.

This includes deposits, once-off build prices, set-up fees, hosting fees, monthly package fees, diagnostic fees and call-out fees.

Your legal rights are not affected

Nothing in this policy limits or excludes any right you have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or any other South African law, where that right cannot lawfully be limited or excluded.

If you believe a service was not performed as agreed, tell us as soon as possible. We will look into it and, where we were at fault, put it right in line with your rights under the law.

Advertising spend

On the monthly Meta advertising packages the advertising budget is included in the package fee and is spent with Meta on your campaigns during that month. Budget that has already been spent with Meta cannot be refunded. Where a client pays Meta directly, such as after a once-off Starter Setup, any query about those charges must be raised with Meta.

Cancelling a service

• To cancel a monthly service, email us so that there is a written record of your request.
• Fees already invoiced for work done or for the current period remain payable.
• Amounts still owing for work already delivered remain payable.
• Where a package has a fixed term, such as the 12-month hosting term on the One-Page Website Package, contact us and we will confirm in writing what is still owing.

Contact

To cancel a service or raise a concern: Email support@lesliecorp.co.za or call +27 72 751 1627.